Contact Us

1. Introduction
Welcome to FestiveShow (hereinafter referred to as "we" or "this Platform"). This policy outlines how you can contact us and how we handle your inquiries, requests, complaints, and feedback. By using this Platform or submitting information to us via the channels listed in this policy, you agree to the terms of this policy.

This policy supplements our Privacy Policy available at . In the event of a conflict between this policy and the Privacy Policy, the Privacy Policy shall prevail.

2. Contact Information
You may contact us via the following channels:

Customer Support: FestiveShow@hotmail.com

Business Cooperation and Media: FestiveShow@hotmail.com

Complaints and Reporting: FestiveShow@hotmail.com

Privacy and Data Requests: FestiveShow@hotmail.com

Legal and Law Enforcement Requests: FestiveShow@hotmail.com

Business Hours: Monday to Friday, 9:00–18:00, excluding public holidays

Please use the appropriate channel for specific matters to ensure faster processing.

3. Matters We Can Assist With
We can assist with the following:

Inquiries regarding products, services, or features;

Issues related to account registration, login, security, etc.;

Questions concerning orders, payments, refunds, or invoices;

Technical issues and error reports;

Complaints, suggestions, and feedback;

Requests regarding privacy, data access, correction, deletion, etc.;

Reports of copyright, trademark, or other infringements;

Business partnerships, media interviews, and advertising collaborations;

Requests from legal, law enforcement, or regulatory authorities.

4. Information to Provide When Contacting Us
To help us process your request efficiently, please provide the following:

Your name or how you wish to be addressed;

Valid contact information, such as an email address or phone number;

A detailed description of the issue or request;

Relevant account details, order numbers, transaction IDs, or page links;

Necessary screenshots, attachments, or supporting documents;

Your expected outcome.

Please do not send sensitive information—such as passwords, verification codes, full bank card numbers, or photos of ID cards—unless we explicitly request it and it is necessary for processing your inquiry. We will not proactively ask for your password or verification code via email or phone.

5. Response Time
We generally respond within the following timeframes:

General inquiries: 1–3 business days;

Complaints or privacy requests: 3–7 business days;

Complex matters: May take longer; we will keep you informed of the progress.

Messages received outside of business hours may be processed on the next business day. The timeframes above are for reference only and do not constitute a guarantee.

6. Personal Information Protection
We collect, use, store, and protect the personal information you submit in accordance with our Privacy Policy available at. We do not sell your personal information. To process your request, we may share necessary information with service providers, affiliates, or partners, but we require them to comply with confidentiality and security obligations.

We may ask you to verify your identity to protect account security and prevent unauthorized requests.

7. Prohibited Conduct
You must not send or disseminate the following via our contact channels:

Spam or unsolicited commercial advertisements;

Malware, viruses, or phishing links;

Harassing, threatening, insulting, discriminatory, or hateful content;

False, misleading, or fraudulent information;

Illegal content or content that infringes upon the rights of others;

Other content that violates platform rules or applicable laws.

We reserve the right to filter, block, delete, or report such content at our sole discretion and to pursue legal action.

8. Complaints and Reporting
If you believe that platform content, user behavior, or services infringe upon your legitimate rights, please email FestiveShow@hotmail.com and provide:

Your name and contact details;

Specific links, screenshots, or locations;

A description of the facts and the grounds for the complaint;

Proof of ownership or authorization documents;

The measures you wish us to take.

We will provide an initial response within 3 business days and handle the matter to the extent permitted by law.

9. Business Cooperation and Media
For business cooperation, advertising, media interviews, etc., please contact FestiveShow@hotmail.com. We generally respond within 3 business days.

10. Legal and Law Enforcement Requests
Law enforcement agencies, courts, regulatory bodies, or other authorized entities should contact us via FestiveShow@hotmail.com and attach valid legal documentation. We will cooperate to the extent permitted by law.

11. Policy Updates
We may update this policy from time to time. Updated versions will be posted on this page, and the "Last Updated" date will be revised. Significant changes may be communicated via websi